App Support

Ferdinand Fox’s Big Sleep Kidsbook App for iPad

App support and feedback

We hope you and your children will enjoy using Ferdinand Fox’s Big Sleep kidsbook app!

However, if you experience any technical problems we’d like to fix them as quickly as possible, so please use the comments section below to let us know. In the meantime here are a couple of issues that have come up which relate to your iPad settings.

If you can’t get sound

If you are not getting sound, check that your iPad’s mute button isn’t on – you’ll find it somewhere on the outer edge. (Even if you get YouTube and movie files with sound still check your mute button as it doesn’t always affect those files, so may still be on mute.)

Check camera settings if you have crash issues at start

If you have issues with the app crashing when you try to go to the first page, check that you have the camera enabled in your iPad’s settings. It seems that iOS8 may disable this in some instances. You need it enabled because you have the facility to take a picture to add into the ‘This book belongs to…’ page at the start (for your personal consumption, of course) and the app won’t open without this.

On your iPad go to Settings > Privacy > Camera > and then chooses Allow/Enable

We’d also love to hear your general feedback – good or bad.  What works well?  How could we improve it? (Please note that in order to prevent spam, this is a moderated comments area – so your feedback will not appear right away, although we will pick it up right away.)

If you’ve enjoyed using the App, please rate and review it in the App Store and share the link to help spread the word! Every little helps!

Many thanks!

Karen Inglis

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23 Responses to App Support

  1. Karen says:

    No sound when I choose read to me.

    • kareninglis says:

      Hello, Karen – this is probably because your mute button is on. (It happened to me when I first tested the app… and to one other person.) Check top right or left (or bottom right or left) on the edge of the iPad. You need to slide the button to the right or left (I can’t remember which!) Oddly the mute button doesn’t affect sound on YouTube and Tv type channels but does affect the app file.

      Please let me know if this works.

      Karen

  2. Johanna says:

    Hi, I am from http://www.besonderekidnerapps.de, a German review page. Could you please send me a promo code? I would like to have a look at Fox Ferdinand and see wether this app works out for German children to learn English.

    Many thanks, Johanna

    • kareninglis says:

      Hi Johanna – I’ll be very happy to send you a code. I’ve already had someone say that their French friends’ children had been using it to learn English…

      I think I’ve just found your email address on your website so will send it now. Please can you confirm when you receive it.

      Best wishes,

      Karen

  3. Name – Josh Thompson
    Email – Josh@educationalappstore.com
    Subject – App Marketing

    Hi,
    My name is Josh and I’m getting in touch on behalf of the Educational App Store.
    We are an online market place giving parents and teachers access and insight to the best learning apps out there.
    If you’d like to talk about how we may be able to promote your apps, I’d be happy to arrange a call.
    Best,
    Josh

  4. Camille Hanna says:

    The app closes immediately after pressing the arrow in the lower right corner. I have tried restarting my IPad, no help. I tried deleting the app and downloading again, it still closes. What else can I do?

    • kareninglis says:

      Hi Camille – I’m so sorry that there seems to be a fault. This is so rare. I will forward this to my developer and get back to you ASAP. Rest assured I will give you a refund if we can’t resolve it. It will help if you could tell me what version your iPad is? Many thanks Karen Inglis

    • kareninglis says:

      BTW, Camille – which App are you referring to – is it the Word Match game or the interactive rhyming story? I’ll wait to hear before asking my developer – also if you could let me know which model of iPad you have and which iOS you are running that would be great. I know that the rhyming story app only runs on iOS or above, but I’m sure you will have that…

  5. Joan says:

    I’m having the same problem as Camille. The app shuts down immediately on pressing the continue arrow in the lower right corner of the second page. IOS 8.4.1, which is uptodate. It’s the interactive story app. Any suggestions?

  6. Joan says:

    Correction – after pressing continue arrow on the intro page.

    • kareninglis says:

      Thanks for this feedback, Joan and I’m so sorry to hear you’re having a problem. May I ask whether you had the app working previously okay and this problem has only occurred with IOS 8.4.1 update? Or have you only just bought the app and this is happening for the first time? Once I hear back from you I will contact my developer. It’s late here in the UK so going to bed now — but if you can leave a message for me here I’ll get onto it in the morning. Best wishes and apologies in the meantime. Karen

    • kareninglis says:

      PS Also I’m sorry this reply is 24 hours late — for some reason WordPress only notified me of it in the last hour – most odd!

    • kareninglis says:

      Ignore that last post, Joan — it’s just gone midnight and I’m getting my days mixed up! I’ll wait and hear back from you tomorrow. Could you also confirm which model of iPad you have (1, 2, 3 etc)? Problems are extremely rare and I just hope the new iOS update hasn’t caused issues.. Many thanks, Karen

  7. Joan says:

    I just purchased the book and the problem was there from the very start. The IOS update was prior to the app purchase. I am using an iPad Air. Thanks.

    • kareninglis says:

      Hi Joan — I’ve spoken to my developer who has tested it on the latest iOS updates and found it all working so this is puzzling. He has suggested that you reset your iPad and has provided this link… It’s not as drastic as it sounds when you read the instructions. I’ve just emailed him to ask whether an iPad Air would be likely to have issues that other iPads don’t but I’m guessing he’ll tell me not. Rest assured that if we can’t solve this I will refund you but hopefully we can sort it out. I’m so sorry once again – it’s most frustrating.

      http://ipod.about.com/od/ipad/qt/restart-ipad.htm

    • kareninglis says:

      Hi again, Joan – my developer has confirmed that the iPad Air should work in the same way as any other iPad and said he had tested it on his iPad Air 2.

      He also reassured me that resetting is simply like a restart, nothing gets lost or changed. It simply clears out the memory.

      If you try this and still have problems can you let me know what ‘number’ iPad Air you have, just in case it’s relevant (though I’m guessing that’s unlikely.) I’ll keep fingers crossed…

      • Joan says:

        It’s an original iPad Air (1). I’ve performed the restart several times. I’ve also deleted the original app and reloaded it. Sadly the same thing occurs. The app shuts down after pressing the continue arrow. Some sort of “registration” page briefly flashes prior to shutting down. Any other suggestions?

      • kareninglis says:

        Hi Joan – I’ve just sent you comment to the developer. I’m baffled. For info my internet keeps dropping in and out (very unusual — there’s an issue in our whole area) — so if I go quiet for a while don’t worry it just means I can’t get online. I will get back to you as soon as I hear from the developer. Apologies again. Karen

    • kareninglis says:

      Hi Joan – my developer has just tried something and thinks it may be to do with iOS8 resetting the camera settings to disallow photos. If it has done this it may cause it to crash. (You have the facility to take a picture to add into the ‘This book belongs to…’ page — just for your use, of course — and it’s good fun….)

      He has said to try this:
      On your iPad go to Settings > Privacy > Camera > and then chooses ‘Allow’

      He just tried disabling it in iOS8 and it caused the app to crash so he wonders if that could be it? Will you let me know? If it’s that then I will update this page for anyone else’s benefit. Fingers crossed…

      Karen

      • Joan says:

        Karen. That did it! The camera privacy settings needed to be updated to Allie the app access. All set now. Thanks. Joan.

      • kareninglis says:

        Brilliant! I’ll update this page tomorrow so that others can see. I hope you’ll enjoy the app and would be really grateful if you could leave a rating/review in iTunes if you do… every little helps, of course! (Are you in the USA btw?)

  8. Joan Mueller says:

    I’ve been away so am getting back to you now. I did leave a rating on the app. It’s a great story and app. And, yes, I am in the USA. I got your link from my brother who wants to indie publish from Tokyo. Nice website as well.

    • kareninglis says:

      Ah – thank you so much, Joan, both for reviewing the app and your kind comments about the website 🙂 Once again I’m so glad we were able to get to the bottom of the issue you had!

      Karen

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