Ferdinand Fox’s Big Sleep Kidsbook App for iPad
App support and feedback
We hope you and your children will enjoy using Ferdinand Fox’s Big Sleep kidsbook app!
However, if you experience any technical problems we’d like to fix them as quickly as possible, so please use the comments section below to let us know. In the meantime here are a couple of issues that have come up which relate to your iPad settings.
If you can’t get sound
If you are not getting sound, check that your iPad’s mute button isn’t on – you’ll find it somewhere on the outer edge. (Even if you get YouTube and movie files with sound still check your mute button as it doesn’t always affect those files, so may still be on mute.)
Check camera settings if you have crash issues at start
If you have issues with the app crashing when you try to go to the first page, check that you have the camera enabled in your iPad’s settings. It seems that iOS8 may disable this in some instances. You need it enabled because you have the facility to take a picture to add into the ‘This book belongs to…’ page at the start (for your personal consumption, of course) and the app won’t open without this.
On your iPad go to Settings > Privacy > Camera > and then chooses Allow/Enable
We’d also love to hear your general feedback – good or bad. What works well? How could we improve it? (Please note that in order to prevent spam, this is a moderated comments area – so your feedback will not appear right away, although we will pick it up right away.)
If you’ve enjoyed using the App, please rate and review it in the App Store and share the link to help spread the word! Every little helps!